Q: How can I contact your Customer Care Team?

b: You can reach us via WhatsApp or call at +91 98208 61955 from 10:00 AM – 6:00 PM IST (Monday to Saturday), excluding national holidays. You can also email us at krishasunnyramani@gmail.com.

Q: How long will it take to get a response?

A: We aim to respond to all queries within 24 hours.

Q: Do you charge for shipping?

A: Shipping is free within India. For international orders, charges depend on location and order value.

Q: How long does delivery take?

• Ready-to-ship items: Dispatched within 3-5 business days.
• Custom-made garments: Delivery timelines will be shared at the time of purchase.

Q: Can I change my shipping address?

A: You can request a change in the shipping address before your order is dispatched by contacting our Customer Care Team.

Q: How can I track my order?

A: Once your order is shipped, you’ll receive an email with tracking details.

Q: Can I cancel my order?

A: Cancellations are allowed only before dispatch. Please contact our Customer Care Team immediately.

Q: What should I do if my order arrives damaged?

A: If your order is damaged, email us within 24 hours of delivery with pictures of the packaging and product.

Q: Can I return or exchange a product?

A: Returns or exchanges are accepted only if:

1. The product is damaged or incorrect.
2. A request is made within 1 day of delivery.
3. The product is unused and in its original condition with all tags intact.

Q: How do I initiate a return or exchange?

A: Email us at krishasunnyramani@gmail.com with your order details and photos of the issue.

Q: Are refunds available?

A: Refunds are only applicable for cases where the issue is caused by our team (e.g., failure to deliver the product).

Q: Are Taxes included in the price?

A: All our orders prices are inclusive of GST.

Q: What payment options are available?

A: We accept all major credit/debit cards, UPI, and net banking.

Q: Do you offer Cash on Delivery (COD)?

A: Yes, COD is available at select locations within India.

Q: What should I do if my payment fails?

A: Retry after some time or contact our Customer Care Team for assistance.